Shipping Policy
Last updated: [05/12/2025]
At Rosylanne.com, we work to ensure that your order arrives safely and on time. Below you will find all the information about our shipping methods and conditions.
1. Processing times
1.1. Processing personalized orders typically takes 1–3 business days, depending on the complexity of the order.
1.2. Non-personalized products are processed within 2 business days of receiving payment.
2. Shipping methods and delivery times
2.1. We offer worldwide shipping with the following estimated delivery times from the shipping date:
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Europe: 5–10 working days
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North America: 7–12 working days
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South America: 10–15 working days
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Asia: 7–14 working days
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Africa: 10–20 working days
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Oceania (Australia & New Zealand): 10–15 working days
2.2. Delivery times are estimates and may change due to external factors such as customs clearance, shipping delays, or regional holidays.
2.3. Once your order has been shipped, you will receive a tracking link to monitor its delivery status.
3. Shipping costs
3.1. Shipping costs are calculated automatically at checkout based on the destination and weight of the order.
3.2. As part of certain promotions or campaigns, shipping may be free above a certain order value, if explicitly stated.
4. Shipment tracking
4.1. After shipment, you will receive an email with your tracking number and instructions for tracking your shipment.
4.2. It is the customer's responsibility to check the delivery status using the provided tracking code.
5. Failed deliveries
5.1. Should delivery fail due to an incorrect address or absence, the customer will bear the costs of reshipping.
5.2. Please ensure that the information provided at checkout is correct and complete.
6. Loss or damage during shipping
6.1. Should your order be lost or damaged during transport, please contact us within 7 working days of the expected delivery date at help@rosylanne.com.
6.2. We will review the case together with the shipping provider and, depending on the situation, offer a replacement or a refund.
7. Shipping restrictions
7.1. We currently do not deliver to countries or regions where the postal or courier service has specific restrictions.
7.2. You can check whether we deliver to your address at checkout.
8. Contact
If you have any questions or require further information regarding our shipping policy, please contact our support team:
Thank you for choosing Rosylanne.com. We are committed to providing you with a safe and reliable shopping experience.
Company Details
SCALINGCOMERCEE LIMITED
Registration number: 79222447
Registered Office Address:
SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG